Booking terms and conditions

Booking

1. All lettings are based on a minimum period of one week from Saturday to Saturday although this is subject to negotiation in low season. Arrival time from 4 pm, departure by 10 am (local times)
2. The maximum number of people staying in the villa is limited to six plus a baby in a cot
3. You must inform us of the names and number of people staying at the villa at the time of booking. If this changes you must notify us
4. A security bond of £200.00 must be paid with the final balance payment. This will be repaid in full after your holiday once the villa has been checked and cleaned and it has been confirmed that all keys have been returned, subject to the following conditions:
   1. No damage to the property or items on the property has occurred
   2. All items of furniture and equipment are present and in working order
   3. No exceptional cleaning is required
5. The security bond above will only be partly or wholly withheld in cases of negligent or malicious damage or abuse of the property, fixtures and fittings. It will not be withheld in cases of normal wear and tear. It will be returned in full under all cancellation circumstances
6. A deposit of 20% of the total rental is payable on booking
7. A provisional booking can be made online, by telephone or by email and we will reserve the requested dates for 5 days to allow time for you to complete the booking form, accept these terms and pay your deposit. During this time it is advisable to book your flights and travel insurance
8. Once the booking form and deposit are received the deposit is non-refundable
9. If your booking form and deposit are not received within 5 days of the provisional booking, the dates are released and we cannot guarantee them
10. The final balance of the rental must be paid in full at least eight weeks prior to the commencement of the rental period
11. If your booking is made within eight weeks of the commencement of the rental period the full amount must be paid at the time of booking
12. If you cancel your booking with us after the balance has been paid there will be no refund. However, we will do our best to re-let the villa in which case we will refund your money except for a cancellation charge to cover administration costs. The security bond will be refunded in all cases of cancellation
13. We strongly recommend that you take out your own travel insurance at the time of booking to cover your losses in the event of cancellation. Guests must ensure that they have full and proper insurance in place for personal injury and for their goods, belongings and personal effects
14. We do not accept bookings from people under the age of 18 years, single sex parties under the age of 30 or for stag or hen parties
15. In the unlikely event that, because of an unforeseen circumstance such as a fire, the villa becomes unavailable, we will offer you alternative accommodation or new dates. A refund of the money paid to us is only made if you don't accept either. Our liability does not extend to flights, car hire or any other costs you have paid, which is why we strongly recommend travel insurance
16. If the pool or any other equipment is out of order at the time of your stay due to unexpected mechanical failure or other circumstance beyond our control, we cannot be held responsible. However, we will try our best to rectify any problems that arise
17. We reserve the right to amend the price structure of the villa hire at any time. However, the price agreed at the time of booking cannot be changed
18. Not all people in the area are on holiday as there are many residents in the area. As a mark of respect to them please try and not make excessive noise, especially after 11 pm. If the police are called because of excessive noise, bad language or unreasonable behavior, this will result in your hire of the Villa being terminated immediately with no monies refunded
19. If you have a problem at any time while you are at our Villa and our Villa managers are unable to resolve the problem, please contact us direct by phone on the contact numbers given. We cannot be held responsible for complaints after you have returned home when you have not given us the chance to resolve the problem while you were there
20. Villa Olivo is my holiday home, so I know that the Villa is suitable for a C6, C7 level incomplete quadriplegic who is confined to a wheelchair. However, as you will be aware, there is a vast range of disabilities that affect all ages and in different ways. We cannot say the Villa is suitable for all disabilities but we have spent a lot of time ensuring the information on our website and brochure is accurate so you can make an informed choice. If you have any doubts or questions about the Villa’s suitability for your own needs, please call us so we can discuss the matter with you and help you decide if we can cater for your needs but the final decision on the Villa’s suitability for your holiday must be yours
21. We have the right not to accept bookings if we feel the Villa’s reputation will be compromised